Delivery, Packaging & Returns

DELIVERY

UK DELIVERY

All orders are sent via Royal Mail 2nd Class (£2.99)

Orders with a total value over £50 receive free Royal Mail 2nd class delivery.

Orders are dispatched within 3 working days from order confirmation.
Shipping will take 3-5 working days from the date of dispatch.  

REST OF WORLD DELIVERY

Please note - I am currently only shipping to Europe and USA (hopefully more international countries to follow shortly)

For international orders I ship with Royal Mail using their International Tracked & Signed service. 

For clarification on which postage zone is used for each country, I use the Royal Mail world zones for guidance.

Postage is calculated on weight and priced as per table below: 

CUSTOMS & VAT

Please note that international orders may be subject to customs duty and VAT and these are the responsibility of yourself, the customer. Customs charges and VAT vary by each country so please check with your local tax office for further clarification.

PACKAGING

I hope that you can appreciate that I'm very keen to reduce waste wherever possible. Because of this, I do not include a printed copy of your invoice with your order, if you require a copy please just let me know.

I send orders in 100% recycled mailers and I use 100% recyclable kraft paper tape where possible. Hopefully you can re-use or recycle all of the packaging too.  

RETURNS

Fabric that has been cut to order cannot be returned as it is considered a tailor made item according to the Consumer Contracts Regulation 2013

In the unlikely event that the items in your order are faulty, the order can be returned within 14 days from when the goods were received. Please send me an email stating your order number and order information before returning the goods.